[vc_row][vc_column width=”2/12″][/vc_column][vc_column width=”8/12″][vc_empty_space][vc_toggle title=”Our Contract” style=”text_only” size=”lg” open=”true” el_id=”1464939184208-3761b6d5-e09b”]These Terms and Conditions govern your use of the Suuqmart.com e-commerce platform (the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms and Conditions, and any other policies, guidelines, or terms incorporated by reference.[/vc_toggle][vc_empty_space][vc_toggle title=”Data Protection” style=”text_only” size=”lg” open=”true” el_id=”1466409091591-468ec8ec-870d”]
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.Where your data is sent
Visitor comments may be checked through an automated spam detection service.[/vc_toggle][vc_empty_space][vc_toggle title=”Payment” style=”text_only” size=”lg” open=”true” el_id=”1470367649702-23bf6af3-fbeb”]Payment and Fees The Platform may charge fees for certain services or transactions, and reserves the right to change its fee structure at any time. By using the Platform, you agree to pay all fees and charges associated with your use of the Platform, and to provide accurate and complete payment information.[/vc_toggle][vc_empty_space][vc_toggle title=”Return” style=”text_only” size=”lg” open=”true” el_id=”1470367677196-ffb46dd4-f744″]At Suuqmart.com, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it in accordance with the following policy.- RETURN WINDOW: You may return the product within Same days from the date of delivery.
- CONDITION OF ITEM: The item must be in its original condition and packaging, including all tags, labels, and accessories.
- REFUND METHOD: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is not available, the refund will be issued as store credit.
- REFUND AMOUNT: Refunds will be issued for the purchase price of the item(s), less any shipping charges, taxes, or discounts applied.
- RETURN SHIPPING: The buyer is responsible for the cost of return shipping. We recommend that you use a trackable shipping method to ensure delivery.
- RESTOCKING FEE: A restocking fee may be charged for returned items that are not in their original condition or packaging.
- EXCLUSIONS: The following items are not eligible for return: Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:
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- Gift cards
- Downloadable software products
- Some health and personal care items
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- PROCESS FOR RETURN: To initiate a return, please contact Suuqmart.com customer service through the platform’s messaging system, and provide the order number, item(s) being returned, and reason for the return. Our customer service team will provide you with a return authorization number and instructions for returning the item(s).
- REFUND PROCESSING TIME: Refunds will be processed within 1 business days from the date the returned item(s) is received and inspected by our customer service team.
- CONTACT INFORMATION: If you have any questions or concerns about our return policy, please contact Suuqmart.com customer service through the platform’s messaging system Or call for support +252 63 3337113.